Privacy Policy

Phoenix Momentum is operated by Gavin Fox, ABN 67 675 411 293, in Queensland, Australia.

This policy explains how Phoenix Momentum collects, uses and protects your personal information.

Information we collect

When you contact Phoenix Momentum, book a call or become a client, we may collect:

• Your name and email address.
• Your phone number, when you choose to provide it.
• Information you add to a Cal.com booking.
• Emails, WhatsApp messages and other communications.
• Appointment and Google Meet details.
• Payment and invoice information processed through Stripe, Xero or bank transfer.
• Website information such as your IP address, browser, device and pages visited.

Phoenix Momentum's services are available only to adults aged 18 and over.

Sensitive information

Information you choose to share may include sensitive information about your physical or psychological health.

We only collect this information when it is reasonably necessary for providing or assessing the suitability of our services, with your consent or where otherwise permitted by law.

Please avoid including detailed health or other sensitive information in the optional notes field on Cal.com. Sensitive matters can be discussed directly with Gavin when appropriate.

Sessions and business records

Coaching and hypnosis sessions are not recorded.

Phoenix Momentum keeps only the limited records needed to manage bookings, communications, payments and legal or accounting obligations. These may include appointment details, emails, WhatsApp messages, invoices and payment records.

If these practices change, this policy and relevant client information will be updated.

How we use your information

We may use your information to:

• Respond to enquiries.
• Arrange and manage appointments.
• Assess whether our services may be suitable for you.
• Provide coaching, hypnosis and related services.
• Communicate with you during the coaching relationship.
• Process payments and maintain business records.
• Meet legal, accounting and safety obligations.
• Operate, protect and improve the website and our services.

Phoenix Momentum does not sell personal information.

Service providers and overseas processing

Phoenix Momentum uses trusted third-party services, including:

• Cal.com for bookings.
• Google Workspace, Gmail and Google Meet for email, calendars and calls.
• WhatsApp for communication.
• Stripe for payment processing.
• Xero for invoicing and accounting.
• Website hosting, analytics and advertising providers.

These providers may process information outside Australia, including in the United States, United Kingdom and other countries where they or their service providers operate.

Each provider handles information under its own privacy policy. We only share information reasonably required to use the relevant service or where disclosure is authorised or required by law.

Phoenix Momentum does not receive or store complete payment card details entered through Stripe.

Cookies, analytics and advertising

The website may use cookies and similar technologies to function properly, understand how visitors use the website and measure the effectiveness of advertising.

These tools may include Google Analytics, Google Ads and Meta Pixel. Depending on the tools enabled, they may collect:

• Your IP address.
• Browser and device information.
• Pages viewed and actions taken on the website.
• Advertising and cookie identifiers.
• Whether a booking or another website action was completed.

This information may be shared with Google and Meta to measure advertising performance and, where enabled and permitted, show more relevant advertising.

We will not use health information, coaching communications or sensitive information supplied through booking notes to create advertising audiences.

Where required, visitors will be given choices about non-essential cookies and tracking. You may also manage cookies through your browser settings.

If you subscribe to future marketing emails, you will be able to unsubscribe using the link included in those messages.

Protecting and retaining information

Phoenix Momentum takes reasonable steps to protect personal information through appropriate account security, access controls and the security features provided by our service providers.

We retain personal information only for as long as reasonably necessary to provide services, manage the business and meet legal or accounting obligations. Information that is no longer required will be deleted or securely destroyed where reasonable and lawful.

Third-party providers may retain information according to their own policies and legal obligations.

Access, correction and deletion

You may contact Phoenix Momentum to:

• Request access to personal information held about you.
• Ask for inaccurate information to be corrected.
• Request deletion of information that is no longer required.

Some information may need to be retained to meet legal, accounting or legitimate business requirements. We may need to verify your identity before completing a request.

Privacy complaints

If you have a concern about how your information has been handled, email Phoenix Momentum using the details below.

Please provide enough information for us to understand and investigate your concern. We will aim to respond within a reasonable period.

If you are not satisfied with the response, you may be able to contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy when our services, technology or information-handling practices change. The latest version will be published on this website with an updated date.